'Share with' option in Request Center Form be removed?

Andrea Leeuw

Is there a way to not have the required option of 'share with' in the Customer Service Management form for 'submit a request'? Since moving to a form in this project, there is now an option to 'share with' and it is sending emails to the entire internal team of Triple Whale.  I can default the 'share with' to be no one, but I would ideally like to remove the option all together. 

Dan Breyen

Hi @Andrea Leeuw check out this article: understand-share-options-in-jira-service-management-cloud-portal/ from Atlassian.  The only update is instead of 'Products' it's called 'Jira Apps'.  Is the "Yes, automatically share..." set?  If so, you can set it to "No, don't share...".  I wonder if that's what's going on.

As far as removing the 'Share With' on the portal, I would suggest reviewing these work items on Atlassian's Jira Site and see if they apply to you.

JSDCLOUD-15131 JSDCLOUD-10908 JSDCLOUD-10455 JSDCLOUD-4591 

If they do, feel free to vote for them and watch them for updates.

Hope that helps.