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Atlassian FishEye Crucible Server (3.4) fails to start

bitisuvanje

I have installed the atlassian-crucible-3.4.0-x64 packet in order to upgrade our instace. Everything is there, I can start the server through the "start" batch file. This is the error (std.err.txt)

Accepted answers

rstephens

Hi Adam,

There are two ways to configure JVM options for the Fisheye/Crucible service. Firstly you can use the Regedit method for JIRA described in the documentation page linked here: https://confluence.atlassian.com/display/JIRA/Increasing+JIRA+Memory

Alternatively, you can use the prunmgr from Apache Daemon tools to edit the service options. It can be downloaded here:

http://www.apache.org/dist/commons/daemon/binaries/windows/

Once downloaded, you need to run prunmgr.exe with one of these command lines

prunmgr.exe "//ES/Atlassian FishEye"

prunmgr.exe "//ES/Atlassian Crucible"

We will be publishing more documentation on this shortly.

Kind Regards

Richard Stephens

All comments

Fabio Racobaldo _Catworkx_

Hello Adam,

please increase your permgem memory allocation and start again. This link could help you https://confluence.atlassian.com/pages/viewpage.action?pageId=423297805

Regards,

Fabio

bitisuvanje

That should not be the answer, I'm talking about the latest version that installs the windows service with installing Crucible. Runs through "start" batch file, why the service won't start.

Nic Brough -Adaptavist-

I'm afraid the log is telling you what is wrong - it has not got enough memory. As Fabio says, you need to increase it. It doesn't matter that "it should not be the error", the fact is that it is.