Cant log into Trello

Question

Hello
Here's the situation. I used to login into Trello (paid on, still being charged for it) using my domain email. I no longer own the domain and Trello keeps requesting codes. I do have password but I obviously cant provide codes.

Been trying to login or reach real tech support for a year with no results. Can anyone suggest anything. Its the absolute worse situation with tech support I encountered ever. They just bounce me around and I cant reach anyone!

Germán Morales · Answer

You're on the right screen, it just takes one more click than it looks. Select "Go to billing, payments, and pricing", on the next screen pick Trello as the product, then pick Payment and credit card issues as the topic, that's the actual form where you describe the charge and attach your card statement.

"Account Login and Email Issues" is a separate path for people trying to regain access to their account. Since you're only trying to stop the charge, not get back in, you don't need that one.

Alex Yaremchuk · Answer

Please, tell me, how do I "raise an Atlassian billing request"? When I'm trying to contact support it gives me this.

When I try "Account Logic" it more confusion. What is going on? I dont understand why you made it so difficult.

Alex Yaremchuk · Answer

Thats a huge bummer. I cannot reregester -- it went to traders who made price ridicules. Other popular services do have way to regain access even without email with bank statements. So its a huge disappointment.