Rovo stopped reading images and returns empty for upload png

Kamil Leszczynski

Hi everyone,

 

Have anyone encountered an issue recently with Rovo being unable to read your screenshots?

 

Here is a summarised issue:

• Symptom: UrlReadTool returns empty/null response for uploaded PNG/JPG files
• No error code or message – silent failure
• Regression – worked previously (confirmed 2026-06-11)
• PDF text files and Google Sheets URLs work correctly
• File URL format: file://user/fileupload/{uuid}

Really appreciate your help! Thank you in advance!

Yashodip Jadhav

Hi @Kamil Leszczynski , Welcome to the Atlassian Community,

The fact that it works intermittently makes it even more likely that this is a platform-side issue rather than a problem with the image files themselves. If the same PNG or JPG is sometimes processed correctly and sometimes returns an empty response, it doesn't seem to be a file format or permission issue.

It sounds like the image analysis service may be failing intermittently or timing out in certain cases. Hopefully, Atlassian can investigate whether there has been a recent change affecting image processing reliability in Rovo.

Best,
Yashodip Jadhav.