Refund request for accidental extra users and account email issue

Question

Hello Atlassian Support Team,

We accidentally added extra users to our account, and as a result, we were charged more than expected.

We only need 1 user on the account, but we were charged for multiple users.

Could you please contact me privately so I can provide the account details, invoice number, and billing information?

We would like to request a recalculation of the charge based on 1 user and a refund of the difference.

Also, the email currently associated with the account is temporarily not working, so we cannot receive verification codes or support replies there.

Please contact me privately so I can provide an alternative email address for communication.

Thank you.

Tomislav Tobijas · Answer

Hey @Агентство Google рекламы Игоря Ивицкого ,

On top of what Ben said, there are a couple of channels you could use for contacting support:

* Need help with your Loom account? Here’s how to contact Support (and get help faster)

* Atlassian Support: Pricing, Billing & Licensing

As it might be a bit tricky sometimes to actually raise the ticket, here are some additional instructions you could use to actually submit your request/ticket to the support team: https://community.atlassian.com/forums/Loom-questions/Refund-for-service-I-dont-recall-agreeing-to/qaa-p/3235040#M1483

Good luck!

Cheers,
Tobi

Ben Womack · Answer

Hi @Агентство Google рекламы Игоря Ивицкого ,

Welcome to the community!

Support for Atlassian can be reached by contacting the support team via https://support.atlassian.com/.

Regards, 
Ben