Getting this error: We are having trouble completing this action. Please try again shortly.

Akanksha Raj_u7asop

What i am trying to do:
I have setup Oauth 2.0.
And, I am getting an atlassian_access_token. : eyJraWQiOiJhdXRoLm.... teFTvct2NJ8XaMW9

I am using this token to connect to mcp_server.

 

from langchain_mcp_adapters.client import MultiServerMCPClient

    mcp_client = MultiServerMCPClient(

        {

            "atlassian": {

                "url": "https://mcp.atlassian.com/v1/mcp",

                "transport": "streamable_http",

                "headers": {

                    "Authorization": f"Bearer {atlassian_access_token}",

                },

            }

        }

    )

tools = await mcp_client.get_tools()

Then, I am getting a list of tools:
Loaded 39 tools from MCP client: ['atlassianUserInfo', 'getAccessibleAtlassianResources', 'getConfluencePage', 'searchConfluenceUsingCql', ....... 'search', 'fetch']

After this I am invoking an agent with these set of tools:

   #model = "azure_openai:gpt-5-mini"

    model_instance = init_chat_model(runtime.context.model, output_version="responses/v1")

    # Create the agent with runtime-loaded tools

    agent = create_agent(

        model=model_instance,

        tools=tools,

        system_prompt=ATLASSIAN_AGENT_SYSTEM_PROMPT,

        context_schema=AtlassianAgentContext

    )

    result = await agent.ainvoke({"messages": state["messages"]})

    return {"messages": result["messages"]}

Then, in return I am getting:
{"error":true,"message":"We are having trouble completing this action. Please try again shortly."}

Is there anything wrong with my approach?

Dilip Venkatesh

Hey, Can you please run some diagnosis steps?

1. Call getAccessibleAtlassianResources directly using inspector or any other agent using the same token (not via agent) to confirm your token works and get valid cloud IDs
2. Check which tool the agent is actually trying to invoke when the error occurs. the error message is generic but the agent's intermediate steps will tell you
3. Verify your scopes and target resources in your JWT token (access token)