Unable to find how to cancel my account and stop billing sent an email to billing with no response
Hey @Margo Preiss ,
You can use the following channel to raise a ticket regarding billing: Atlassian Support: Pricing, Billing & Licensing
As it might be a bit 'tricky' to raise a request, I'd suggest checking out the following thread: https://community.atlassian.com/forums/Loom-questions/Refund-for-service-I-dont-recall-agreeing-to/qaa-p/3235040#M1483
Cheers,Tobi
Hi @Margo Preiss ,
https://community.atlassian.com/forums/Loom-questions/Refund-for-service-I-dont-recall-agreeing-to/qaa-p/3235040#M1483
this thread discusses the exact same issue: a user was charged for Loom Business during the migration to Atlassian (possibly unintentionally) and is seeking a refund.
Access the right channel: Go to Atlassian Support for Pricing, Billing & Licensing.
If your Loom is still a standalone app and not integrated with Atlassian, select "Other" in the support form and describe your case manually to ensure the ticket goes through.
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