Cancel account

Question

Signed up in error

Please cancel account immediately

Brant Schroeder · Answer

@Lorraine Seiler

It can take some time for the cancellation request to be processed. And then Atlassian holds your data for a period of time before permanently deleting it, in case you change your might and want to reactivate the subscription.

It may be that not enough time has passed or you have subscriptions that need to be canceled still.

Go to https://admin.atlassian.com/billing to see what billing accounts you are associated with and make sure that you no longer have any active subscriptions.  If you still have active subscriptions cancel them and then try deleting your account again once the cancelation is complete.

Or you can reach out the Atlassian Billing Support to get an explanation directly from them. To do that complete and submit the form at the site below. You may need to click Need more help below the URL entry fields to proceed.

https://www.atlassian.com/company/contact/purchasing-licensing#/

Tomislav Tobijas · Answer

Hey @Lorraine Seiler ,

On top of what Brant said (and based on your reply), you will first need to remove all active subscriptions (including free plan apps) 'connected' with your Atlassian account.

Anyway, to do so, you can follow the instructions here: Deactivate a subscription 👈
It could be a bit 'hidden,' but if you get stuck with deactivation/removing the subscription, let us know.

Also, note that deactivation might take a while, as per Atlassian's official deactivation policies: Remove domains and apps from your organization

Cheers,
Tobi

Lorraine Seiler · Answer

Error:

You can't delete your account

Your account can't be deleted because:

User is last billing admin of a transaction account that has one or more active entitlements. User is last billing admin of a transaction account that has one or more non-cancelled subscriptions.

What? Explain