Not receiving verification email for login

Question

After entering my password to log in, I see a message saying that additional verification is required to protect my account and that I need to check my email to continue. However, I am not receiving any verification email. My account email is xx. I have already checked my spam and junk folders, blocked emails, and external email receiving settings. Everything appears to be set correctly, but the verification email is still not arriving. Could you please help me resolve this issue?

Suzie M · Answer

Hi there,

Thanks for reaching out.

I have taken a look at our mail logs and can confirm that the emails are being delivered to your mail server successfully.

Could you please follow up with your email administrator to investigate on their end why those emails aren't landing in your inbox? Common reasons could include spam filtering, email routing issues, or other configurations on the mail server that might prevent the email from being delivered to your inbox.

Let us know if you have any additional questions!

Note: I have edited your messages to remove your email address for security reasons.

pztdrd36 · Answer

After entering my password to log in, I see a message saying that additional verification is required to protect my account and that I need to check my email to continue.

However, I am not receiving any verification email.

My account email is xx.

I have already checked my spam and junk folders, blocked emails, and external email receiving settings. Everything appears to be set correctly, but the verification email is still not arriving.

Could you please help me resolve this issue?