My Trello Account Is Closed- Can I Get Those Boards Back Or Is It All Gone Forever? :(

Question

I have used Trello for years but my account has recently been completely deleted. HELP!

I had boards saved for things like potential business ideas, organizing a business, templates from other people for things like managing social media, etc., and a board that had links to all of my online courses that I have purchased over the years. All of this is GONE! :(

How can I get all this information back?! Especially the board with all the links to courses I have purchased over the years would be super valuable! Please help!

Samuil Enchev · Answer

Hi @Ashley Wall

I am so sorry to hear about the loss of your Trello boards. I can only imagine how stressful it is to lose years of business ideas, templates, and those important course links.

To get this investigated as quickly as possible, I have opened a support ticket on your behalf: TRELLO-226031.

Our support team will be looking into your account status to see what happened and if recovery is possible. Please keep an eye on your email (including your spam folder) for an update from them.

Best,
Samuil

Rishabh S · Answer

Hey @Ashley Wall 
Hope you are doing well.

It's possible that your old account has been deleted per Trello's dormant account policy.
Which means the boards are either closed or deleted. 
https://support.atlassian.com/trello/docs/dormant-trello-account-policy/

To investigate this further and obtain the board link from you, we have opened this support ticket on your behalf: https://atlassiansupport.atlassian.net/browse/TRELLO-226031 
Please look out for an email from Trello support.

Thanks.

Ashley Wall · Answer

Hi @Carlos Garcia Navarro

I’m honestly not sure when it was deleted. I don’t use it too often at this point in my life, but I had important information there and would have appreciated it to have been notified that it was going to be deleted.

Hopefully it can be recovered- even if only temporarily so that I can copy the information over to some other place. 🤞🏻