New members. Says out of capacity even I have only 7 members

Question

Hi,

I am using free Trello for a small team. It has 7 active members, was trying to add 2 more, but they can’t join. They get a message that we reached 10 members. How it can be sorted, please?

Marina Bakh · Answer

Thank you, will investigate this

Carlos Garcia Navarro · Answer

Hi @Marina Bakh ,

Do you have any pending invites, guests, or deactivated users still tied to the workspace? Check in your workspaces->members , and remove the accounts you don't want or need anymore.