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Trello Boards removed

Bryce McCoy

Hey I have been given this message, but the staff member who created it have left our company now. Although her email would be forwarded to me. Any ideas of how to bring it back to life?:

You're a member of this board, but only board admins are able to reopen it. Please contact support for assistance.

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Tomislav Tobijas

Hey @Bryce McCoy ,

If you've set up email forwarding from an ex-staff member, you could effectively "take over" their Trello account to reopen the board.

Basically, I think you could recover their account and then reopen the board and add yourself as an admin. This is explained more here: Recover a Workspace or board when the admin is gone / 2. Recovering an account by password or email address

On the other hand, if your company uses Trello Premium or Standard, a Workspace Admin has "super admin" powers with which you could do this reset.

You could also take a look at some other methods listed in the link above and try those out 👀

Cheers,
Tobi

Chris Hampshire

Hi @Bryce McCoy

I believe that the only way you could potentially restore a board deleted in this way is to log a support ticket with Atlassian. The link is Atlassian Support

Sorry can be more help than this

Thanks

Rishabh S

Hi @Bryce McCoy ,
Hope you are doing well,

I have created this support ticket on your behalf to obtain the board link and investigate this further. Please look out for an email from Atlassian Support.

Link: https://atlassiansupport.atlassian.net/browse/TRELLO-225946

Thanks.

Thanks @Chris Hampshire and @Tomislav Tobijas for trying to help

Bryce McCoy

Thanks Tobi,

The problem is it appears she didnt use her work email as the admin Trello account, so I can't access/reset the account.

I'll look into the "super admin" suggestion though

Bryce

Bryce McCoy

Thank you, they did reach out automatically after posting this, which was semi helpful.

Bryce McCoy

Thank you Rishabh

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