I cannot delete my account

Pamela Bennett_ypsqlm

Hi.  I signed up for Loom because I was sent a video from a vendor.  I believe they sent it in error.  Now I can't cancel Loom and Atlassian. I am told

Your account can't be deleted because:

• User is last billing admin of a transaction account that has one or more active entitlements.
• User is last billing admin of a transaction account that has one or more non-cancelled subscriptions.

I don't even have a bill.  I just signed up 15 minutes ago.  Help!

Tomislav Tobijas

Hey @Pamela Bennett ,

I think you'll have to downgrade to the free plan first.

• Go to your Workspace Settings.

• Navigate to the Plan & Billing section.

• There should be an option to downgrade.

Now, if your account is integrated with Atlassian billing, you can follow the instructions from here.
Pretty much this: 

• Visit admin.atlassian.com/billing.

• Select Subscriptions, find the product, and select Manage.

• Choose Cancel subscription

Lastly, you can follow this official article to delete your account: Delete your account 

If nothing 'works,' you can always reach out to billing support: Atlassian Support: Pricing, Billing & Licensing and ask them to help out with this.

Cheers,
Tobi