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Hard to contact support.. links don't take me nowhere relevant

Jack Burns_vlg1rz

My issue is that my board NOTAS has been closed due to inactivity of my admin account which was closed.. that's fine, but I would like to promote my Trello account that is still a member on that board to admin, not just member to reopen it.. it's me on both accounts anyway, I just want to still have access with the Trello account that I still use.

Additionally, I would like to know how am I supposed to contact support for issues like this? Is this the right channel? It feels like I am just posting an answer and hope for it to be answered instead of having a clear way to get in touch with someone who can help!

Thanks, Jack.

Accepted answers

Nivedhya Vikram1

@Jack Burns ,

I am raising a support ticket to assist you further with this issue. You will receive an email from our end with more details and next steps.

Thank you for your patience.

All comments

Stefani_kh9hjp

I’m having the exact same issue right now and I haven't received a solution yet. All my boards are marked as “closed” and I am the workspace admin, but I cannot reopen anything.
I have already checked login, workspaces, and archived boards and nothing.

Mike - Dreamsuite Consulting

Atlassian makes it stupidly difficult to access support, its awful!

I have escalated this post to the support team on your behalf.

Nivedhya Vikram1

@Jack Burns ,

I am raising a support ticket to assist you further with this issue. You will receive an email from our end with more details and next steps.

Thank you for your patience.

Blair at Atlassian

@Stefani Hi from Trello Support ~ Could you please refresh Trello and try to reopen the boards now? The account associated with the sole admin of those boards was deleted, and the boards were closed at that time. We've made an adjustment so you should now be able to reopen the boards. Let me know how it goes!