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Cannot raise a contact request via any channel

Neil Grover_3x8c89

I've been trying to submit a support request, even general contact, or sales enquiry either my account doesn't exist (point of my request) or "Something went wrong".

I saw another post where someone here escalated the request to support.

The submission is as below

"I had a confluence account: revorg.atlassian.net

I was aware this was a free service based on accessing every 120 days, which i thought i had been, but now its no longer there.

I can't get any support as all support requests start with inputting my account url which it says doesn't exist, but this is the issue i have?.

I use your products at work and this was a way to test things out, but, i was actually proving useful to me, so if the account can be recovered i would likely upgrade to pay for it.

I have a login via my email : neil.grover@outlook.com but i am unsure if this was the email associated to the url.

One of the links to my confluence pages was as below:

https://revorg.atlassian.net/wiki/spaces/IS/pages/163960/maltastudycircle.net

Thanks in advance for help"

If i can just get some feedback, as mentioned, if the account could be re instated i would consider paying (need to check cost etc).

Thanks,

Neil

Accepted answers

All comments

Arkadiusz Wroblewski

Hello and welcome @Neil Grover

You can try to reach out to Atlassian Support with a no-login option.

If you can’t access your account to open a ticket, use this no‑login path:
Visit our support page: https://www.atlassian.com/company/contact
Select “Pricing, billing and licensing.”
Continue without logging in.
Enter your email.
In “How can we help you,” select “Other.”
Skip the URL fields if they don’t apply.
Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

Neil Grover_3x8c89

Thank you for your reply, this is exactly the approach i took when i got the 'something went wrong error' .. just tried again and get the same, says to submit later but tried many times over hour or so, next day - same

Impossible to get any sort of online or email communication to any support channel?! .. for such a large company, unbelievable really?

Marc -Devoteam-

Hi @Neil Grover

I requested assistance for you from an Atlassian Support employee.

It can take 2 business days for them to responed.

Keep an eye on this post.

Arkadiusz Wroblewski

@Neil Grover

@Marc -Devoteam- flagged this Post for you, so in meantime, please wait patiently.

Jessica_j1vjtw

Hi @Neil Grover

We are sorry to hear you are no longer able to access your content and couldn't raise a request with our billing and licensing team through the address shared.
Does this error occur if you try to open a new ticket there, but in incognito window?

About the site, it seems it is already deleted along with the product.

In general, we don't support recovery or restore data, as per our Can Atlassian’s RDS backups be used to roll back changes?

Can Atlassian’s RDS backups be used to roll back changes?

We cannot use our RDS backups to roll back changes. These include changes such as fields overwritten using scripts, or deleted issues, projects, or sites.

This is because our data isn’t stored in a single central database. Instead, it is stored across many micro services, which makes rolling back changes a risky process.

To avoid data loss, we recommend making regular backups. For how to do this, see our documentation:

Confluence – Create a site backup

Jira apps – Exporting issues

That said, even in the event we are able to make an exception and try to recover any data, we would have really limited time to see if we can succeed in this process.

In this case, we can see that the last email notification about your site deactivation was back in January, 2026, and since it is been some time since the deactivation date, we are afraid we cannot help on this one.

For reference, please keep an eye for the emails about the inactivity, to get back into the site, as the inactivity time is no longer 120 days.

If you have any backup taken, please let us know if you need any help with importing into the site.

Regards,
Jessica

Neil Grover_3x8c89

Hi Jessica,

Thank you for your reply.

That is a shame that my data is unrecoverable, i was pretty sure i had accessed my data later than January, i would leave the site open in my browser and occasionally access just to keep the expiry date at bay.

Essentially i only have myself to blame for not purchasing, but for the small amount of times i needed to access or update it was relatively quite expensive for a single user, unless i've missed a pricing plan i would need to pay $6 a month .. i have noted there is an up to 10 user 'free for ever plan' ? .. what is the difference with this plan and my old free plan where data was wiped after 120 days please?

Thanks,
Neil

Marc -Devoteam-

Hi @Neil Grover

No difference, "free for ever" is what you had, but to keep it forever you need to access it.

Jessica_j1vjtw

Hey Neil,

Once again, we are really sorry about the data. We really would like to help, if there was any option available, but unfortunately, since its been some time since it was deleted (January), we really can't help in this case.

As Marc mentioned, there was and there is no differences in Free plans, and to keep it, it must have activity on the site (interact with pages, browse, edit, etc.)

The period of 120 days of inactivity is no longer accurate and you should receive emails about the inactivity and when the products Free that inactive and you must access the content so it wont be deactivated before the date informed by e-mail.

In any of the plans offered, be it Free or paid (Standard, Premium, etc) we highly recommend taking regular backups, to avoid any data loss, be it for inactivity, accidental deletion, etc.

We understand this is not the news you were hoping to hear, but we hope this helps at least in terms of clarification. If you need any additional information, please let us know.

Regards.
Jessica

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