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How to connect Rovo Agent with Slack?

Diem Chau_bc0nar

I tried connecting Rovo with Slack for our organization, but I got an error in a test channel. Has anyone else run into this?

Screenshot 2026-03-25 at 10.46.55 AM.png

Accepted answers

Brant Schroeder

@Diem Chau this will help you https://support.atlassian.com/rovo/kb/no-cloud-id-found-for-this-team-enterprise-error-when-using-rovo-for-slack/

All comments

Brant Schroeder

@Diem Chau this will help you https://support.atlassian.com/rovo/kb/no-cloud-id-found-for-this-team-enterprise-error-when-using-rovo-for-slack/

Diem Chau_bc0nar

thank you!

Dr Valeri Colon (Connect Centric)

@Diem Chau welcome to the community. @Brant Schroeder has pointed you in the right direction. That error usually means your Slack workspace isn’t properly linked to an Atlassian cloud site. Rovo for Slack needs a valid cloud ID mapping, which can fail if the app wasn’t fully authorized, the wrong site was selected, or the workspace isn’t linked to the right org. The easiest fix is to reinstall the Rovo Slack app and make sure you select the correct Atlassian site during setup. If it still fails, an admin may need to re-link it.