Best app for Salesforce to JPD integration?

Question

Our team needs the ability to integrate Salesforce and JPD, I am aware that there is a basic integration already but we need to be able to create tickets in JPD from a Salesforce object.

I have looked around and it seems we need a third party app to accomplish this. Has anyone used one they liked?

Ajay _view26_ · Accepted Answer

Hi @Dakota Beres

The native JPD + Salesforce integration is mainly for bringing Salesforce objects into Jira Product Discovery as insights, not for fully creating JPD ideas from Salesforce objects with custom workflow logic.

If your requirement is true record creation/sync from Salesforce into JPD, then yes, you’ll likely need either a Marketplace app or custom middleware/automation.

One current Marketplace option that explicitly mentions JPD + Salesforce support is ZigiOps, but I’d still validate whether it creates ideas the way you want or mainly syncs linked records.

If your use case is light-weight, I’d start with the native Salesforce insights integration first because it’s simpler and officially supported.

Dakota Beres_d8spk5 · Accepted Answer

For anyone coming back to this post - we ended up using the "Connector for Jira and Salesforce" marketplace app by AppFire (their support team was very helpful). It requires some configuration from a Salesforce admin and Jira admin together, and the UI within JPD is not as good as within Jira. But we were able to set up an integration that bi-directionally pushes objects between the two tools which is what we needed!