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An unknown error occurred

Mayra_tm1ujv

Since earlier today, we have been receiving this message, "An unknown error occurred" when attempting to ask Rovo any questions, no matter how simple they are.

The Status report shows that the issues with Rovo that happened on March 17th were already resolved, anyone else sees this or know to resolve it?

Accepted answers

Nikola Perisic

Welcome @Mayra

This is starting to happen to all of the users there. Atlassian will update their status page. Make sure you are following it to be updated: https://rovo.status.atlassian.com/

All comments

Nikola Perisic

Welcome @Mayra

This is starting to happen to all of the users there. Atlassian will update their status page. Make sure you are following it to be updated: https://rovo.status.atlassian.com/

Mayra_tm1ujv

Thank you for responding. We are following the status page, but there are no errors, and it shows as "no issues." so wondering if it was something on our side.

Will keep an eye there for updates, thanks again!

Dr Valeri Colon (Connect Centric)

@Mayra welcome to the community. Swathi from the Atlassian team confirmed an active incident in other threads around this timeframe. If everyone on your site is seeing this, it’s almost certainly Atlassian-side, not your setup.

Best move: monitor or raise a support ticket with timestamps.

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