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My workspace was deleted because I requested a quote for Loom Enterprise

I've been using Loom for ~1 years on a daily basis, and because I was trying to explore the feature of who saw my video, I requested a Loom Enterprise quote. Didn't do anything about it and yesterday it turned out that the trial period for Enterprise was activated automatically and because I didn't accept anything, my whole workspace and 5k+ vidoes were deleted. Does anyone have any idea what I can do about it to just go back to my Business plan and have my videos restored?

Accepted answers

We are sorry to hear you are unable to access your previous content for Loom.

To further assist you, we created a support ticket on your behalf with our Loom team to check what happened and if this can be recovered.

Please go to your tickets at https://support.atlassian.com/requests to see the ticket we just raised for you.

If you are unable to see it or access the ticket, feel free to let us know.

Regards,
Jessica

Brittany Soinski

Here is a workaround to get in touch with Loom support when you can't login: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

All comments

Hi and Welcome,

i send this thread to atlassian support. They will and respond on this thread within 2 business days.

BR
Kai

Fabio Racobaldo _Catworkx_

Hi @Shaul Tsor and welcome,

try to contact support asap

https://support.atlassian.com/contact

Hope this helps,

Fabio

thank you

unfortunately it doesn't work, when I try to log in I get this screen

We are sorry to hear you are unable to access your previous content for Loom.

To further assist you, we created a support ticket on your behalf with our Loom team to check what happened and if this can be recovered.

Please go to your tickets at https://support.atlassian.com/requests to see the ticket we just raised for you.

If you are unable to see it or access the ticket, feel free to let us know.

Regards,
Jessica

Brittany Soinski

Here is a workaround to get in touch with Loom support when you can't login: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

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