nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Loom support not working

Laurie Elliott

This is ridiculous. I’ve been trying for 24+ hours to get help — your support form is broken and won’t submit, and I’ve emailed at least 6 different Loom email addresses with absolutely no response. How is there no working way to contact support? I need help with a technical issue ASAP.

Accepted answers

Amanda Barber

Hi @Laurie Elliott - I'm not sure what other Loom contact methods you might have stumbled on, but here's the post that shows the best way to get fast Loom support: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

All comments

Amanda Barber

Laurie Elliott

Screenshot 2026-03-20 210406.png

Laurie Elliott

Thank you, @Amanda Barber I am trying to respond, but every time I try to post a reply I get another error stating that:

There was invalid HTML in the message body that has been removed. If you're posting a link, add the hyperlink using the editor.

There is no link in what I am trying to post. So I guess this just another part of Loom/Atlassan that is not working. I will keep trying.......

Jessica_j1vjtw

Hi @Laurie Elliott

We're sorry to hear about the issues you were having to contact Loom support and we really understand your frustration not being able to open a request.

I'm not familiar with the Loom support specifically, but if you couldn't raise a support ticket with Amanda's suggestion, could you let me know if you are an admin of your Loom subscription, and we can also try raising a support ticket on your behalf.

From there, we can confirm if there are any issues raising ticket with the Loom team directly, and also address any other technical issues that are blocking you right now.

We are looking forward to hearing from you!

Regards,
Jessica

Laurie Elliott

@Jessica No, I have not been able to succesfully submit any support requests and it has now been 3 days. I am assuming I am an admin on my Loom account as I am the only person who uses it, it is my business.

shanshanbrooks

@Laurie Elliott -- did you ever get any support? I am in the same boat, and it has been days since I have been able to get into my account. This is beyond ridiculous. I don't know why they switched over to this incompetent company.

Amanda Barber

@shanshanbrooks - have you tried these steps?

Visit our support page: https://www.atlassian.com/company/contact
Select “Pricing, billing and licensing.”
Continue without logging in.
Enter your email.
In “How can we help you,” select “Other.”
Skip the URL fields if they don’t apply.
Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

Laurie Elliott

@shanshanbrooks Yes, I did eventually get in contact with tech support, it took 5+ days for someone to answer me. The way I finally got in touch with someone was by going to contact their sales team (pretended I was interested in buying services for my business). Pathetic that the only way to get ahold of someone is through sales but once you are a customer forget about ever getting in contact with support.