nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

I cannot see Rovo chat on my Jira/Confluence pages

Armen Gevorgyan_lstqw3

I have activated Rovo for my workspace, but I cannot see the chat button to interact with it. Can someone please help?

Accepted answers

All comments

Rebekka Heilmann (viadee)

Hi @Armen Gevorgyan

What license do you have? Free, Standard, Premium?
What email adress have you used to create/bill the Organisation? there is a restriction on accounts like gmail.com (check purple box on Rovo usage quota | Rovo | Atlassian Support)
Are Rovo's AI features enabled for Confluence and Jira? admin.atlassian.com > Apps > AI settings > AI-enabled apps
Have you refreshed your Browser session?

Piotr Smialek

what is your plan? rovo chat avalibility:
https://support.atlassian.com/rovo/kb/rovo-capabilities-and-features-for-atlassian-cloud/

image 18.png

Rebekka Heilmann (viadee)

It is available to most Standard customers as well although Rollout is not yet fully completed according to some site admins.

Armen Gevorgyan_lstqw3

I have the premium license

email address is a Gmail address
Rovo AI features are enabled for Jira and Confluence

Browser session is also refreshed.

Piotr Smialek

oh i didnt know it. looks like this docs last update from last Dec

Rebekka Heilmann (viadee)

The Gmail address is the problem then. You need to use a custom domain as your billing contact for the Organisation.

Atlassian wants to avoid abuse of the free credits and is therefore limiting Rovo features to company accounts.

Dr Valeri Colon (Connect Centric)

@Armen Gevorgyan welcome to the community. A few things to check—this is usually entitlement or rollout related, not setup:

AI/Rovo enabled → Admin → Apps → AI settings (you’ve done this 👍)
User has access → not just site-level, but user-level entitlement
Rollout status → Rovo Chat is still rolling out; some Premium sites don’t see it yet
Hard refresh / logout-login sometimes helps

Re: Gmail — it can limit quotas, but it’s not always the sole reason the chat is missing. If all checks pass, it’s likely a rollout/entitlement delay → contact Atlassian Support.