Cannot access my original Trello account – login redirects to another account

Question

Hello,

I cannot access my original Trello account.

When I try to log in, the system redirects me to another account instead of my original one. I also do not remember the password for the original account.

I created a new account only to ask this question here.

Is there a way to recover access to my original Trello account or contact support without being able to log in?

Thank you for your help.

Beverley · Answer

Hi @Isabelle Lafrance

We've created a support ticket on your behalf so we can assist you further (TRELLO-224990). You'll receive an email from us shortly.

Isabelle Lafrance · Answer

Additional information:

I was not able to access my original Trello account, so I created this new Trello account only to ask this question here in the community.

My goal is to recover access to my original account, not to create a new one.

If someone from Atlassian support or the community can guide me on the correct recovery process, I would really appreciate it.

Thank you.