Account made without my consent. Want it deleted

Question

Hi.

I got an email saying I signed up to whatever this app is 8 hours ago via loom.

i have never used loom or this app nor heard of them.

i have tried everything in my power over the last 3 hours to delete my account and everything affiliated with no luck whatsoever.

i have cancelled a subscription that I never made, I have deleted devices I don't own and changed the password. I am STILL unable to delete my account for some incredibly frustrating unknown reason.

I did not set up this account, it was set up without my knowledge or consent. I don't know what it is but I want it gone. I have no interest in any of this whatsoever. I have followed every convoluted process on the "help" icon with the ai bot. I have attempted to file a complaint (impossible as there was no submit button) under the personal information and GDPR box. I have watched videos and read all the forums. No luck. I need this gone before I take further steps to make sure my personal information is secure.

i followed the steps after the error message showed in the image but did not work.

Ijust want this account deleted.

Vishalakshi Narayana Swamy · Answer

Hi @Charlotte Turner

Greetings!!

Welcome to Atlassian community!!

From the problem summary, I understand that you are unable to delete your account from an app.

I kindly request you to raise a support ticket with our accounts team here https://www.atlassian.com/company/contact/purchasing-licensing#/ so that they can assist you better.

Hope this helps!!

Best Regards,

Vishalakshi Narayanaswamy

Brant Schroeder · Answer

@Charlotte Turner sorry to hear that you are having issues.  I have escalated to Atlassian so they can help you.  If you can share the image I might be able to help while you wait for support.