nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Internal Votes not saving after page refresh

Karthiga_Sethuraj

The internal votes aren't actually saving, nor the comments when the vote is made.
I tested out a bunch by adding 1 vote, or 3 votes and comment etc. They all saved but once I refreshed, gone and nobody else could see mine.

What could be the reason for this ?

Accepted answers

Olga Springer

Hi,

Sorry to hear you’re running into this issue.

I’ve tested the behavior with both the Creator and Contributor roles and wasn’t able to reproduce it on my end — it’s working as expected for me. This suggests it may be environment- or configuration-specific.

I recommend reaching out to Atlassian Support so the team can investigate your instance directly. You can do this via the in-app Feedback button and selecting “Get help from support.” Please include a short screen recording and the steps to reproduce, as that will help speed up the diagnosis.

Best regards,
Olga Springer

All comments

Olga Springer

Hi,

Sorry to hear you’re running into this issue.

Best regards,
Olga Springer

Karthiga_Sethuraj

Thanks, but nothing seems to be happening when I click on "Submit a support request" in this page. see below screenshot. When I click on that, there is no response from the page.

jira support error.png

Bill Sheboy

Hi @Karthiga_Sethuraj

What is your license level and role for JPD?

Only customers on a paid license level can submit a ticket to Atlassian Support, and for those customers only a person with a Product Admin or Org Admin role may submit tickets.

https://support.atlassian.com/contact/#/

Kind regards,
Bill

Karthiga_Sethuraj

Yes I am an admin in Jira and JPD.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jpd