ask for your assistance with user account

Question

Dear Atlassian Group,

I would like to ask for your assistance with the following:

We would like to deactivate the user account [email removed].

I would like my user account ([email removed]) to be changed to a guest account.

Instead of the two users above, we would like to add two new members to the account with the following email addresses, both with admin access:

* [email removed]
* [email removed]

and another one with guest account: [email removed]

In this case, we would like to kindly ask you to confirm that our fee/cost will not change.

Thank you in advance for your help!

Best regards,
Evelin Abram

Evelin Ábrám · Answer

Unfortunately we can't solve this without you, and we can't find an e-mail address where you answer for our question.... we tried so many times.

Can you pleasee send me where ca we reach you ?

Thank you in advance ,

Evelin

Mirek · Answer

Hi @Evelin Ábrám

Thanks for letting us know about the changes you want on Trello. Just a heads-up: Here on Community we don’t have the ability to make changes to your Trello accounts ourselves. You’ll need to do this either through your Trello workspace admin or by contacting Atlassian Support.

Here’s what you should be able to do:

* Deactivate users or change someone to a guest account .. via workspace settings.
* Add new members with admin or guest access .. also in workspace settings.
* Confirm if any subscription cost changes by contacting Atlassian Support can confirm that.

Below links might be useful:

https://support.atlassian.com/trello/docs/manage-workspace-members-and-boards
https://support.atlassian.com/trello/docs/adding-an-admin-to-a-workspace
https://support.atlassian.com/trello/docs/board-guests/