Do you work in Employee Relations or handle HR case management? We want to hear from you

Rahil Hameed

Hi everyone,

I’m Rahil, a Product Manager on the Jira Service Management team. We’re currently exploring how JSM can support HR and case management workflows, particularly areas such as employee relations (ER) investigations, grievances, and other sensitive, longer‑running HR cases.

We’re keen to speak with HR teams working on:

• HR / Employee relations investigations

• Sensitive HR cases (e.g. complaints, misconduct, grievances, health & safety, harassment)

We’re particularly interested in understanding:

• How you differentiate between:

  • Standard HR service requests (e.g. questions, simple requests)

  • Deeper, ongoing HR cases (e.g. ER investigations, complex incidents, sensitive matters)

• Which capabilities you need for cases, such as:

  • Different fields, forms or layouts for ER / sensitive work

  • Specific workflows or statuses for investigations

  • Collaboration needs (e.g. cross‑team collaboration, hand‑offs, stakeholder updates)

  • Security / confidentiality controls (who can see what, at what level)

  • Auditing, record‑keeping, or retention requirements

If you’re open to a short conversation, please book a time that suits you here or email rhameed@atlassian.com.

Your input will directly influence how we shape potential case management capabilities in JSM for HR teams, and we really appreciate your feedback.

Thanks in advance,
Rahil

Josh

Hi @Rahil Hameed . Thanks for putting the invitation out there. I just sent you an e-mail with additional context about use cases that we're considering.