Trello keeps opening to the same board on start, even when board is closed

Question

Within using both the browser version and Windows program I am experiencing a really terrible bug:

I open Trello

It opens me to "Promo" board every time, even if the last board I was using was "Writing"

I closed "Promo" to see if that would fix the issue

Trello continues trying to open "Promo" on start

I am the board owner but this board doesn't appear in my "View all closed boards"

I did have other members on the board but they get the same error I do and cannot make any changes.

Because this is happening in my Windows Program AND browser, it doesn't seem like it's a caching issue. I have cleared my cache and it hasn't helped but cannot do so on the Windows program.

I have to keep manually switching boards on start and it's extremely frustrating.

The AI support bot was not helpful at all.

Jey Pawlik · Answer

Hi Andrea, I wasn't able to check what version I had so I uninstalled and reinstalled and that seemed to do the trick (the help menu still leads to the contact URL though which is odd)

Andrea Crawford · Answer

@Jey Pawlik is it possible your app needs to update? Perhaps you're on an older version - i believe the latest in the Microsoft store is 2.15.18. If you update to that version, do you see the option to reset local data in the help menu?

Jey Pawlik · Answer

Hi Andrea, thanks for your reply.

Unfortunately when I click on Help, it just hyperlinks to this URL https://support.atlassian.com/contact/

I ensured I selected help while I was on my dashboard and not within a board.

I was unable to find any Reset Local Data in any of the settings options either.

I'd really just like for my Trello to open the last board I was working on again, not a specific board every time.