I can't get support because my email domain isnot verified

InEssence Biz Sol

This is ridiculous, and I can't support it unless they can find my domain. I am stuck in a loop of no support because I am trying to get my domain verified, but it can't verify, and I can't get support because when I fill out the support form, it asks for my domain and then can't find it. How am I to fix my problem?

Trudy P Claspill

Hello @InEssence Biz Sol 

Can you provide more details about how you are trying to reach out to support, and what is blocking you?

Is this concerning opening a support ticket through the Atlassian Technical Support portal at https://support.atlassian.com/contact/#/ ?

Are you specifying an Atlassian Cloud Site that has a paid Standard, Premium, or Enterprise app subscription?

The support form does ask for your Atlassian Cloud Site; i.e. https://yourCompany.atlassian.net. Is that the field where you are having trouble? When you say "your domain" do you mean your Atlassian Cloud Site URL or are you talking about a domain that you are trying to verify at the Organization level?

If it turns out that you cannot submit a support ticket for your Atlassian Cloud Site, we can escalate your issue here through the community, and an Atlassian Team member should then get back to you within 2 business days. But let us first confirm that you are truly unable to submit a support ticket.