nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Delete my account

unknown

I created an Atlassian account by mistake and I can’t delete it. I am not associated with any organization, I do not have any paid subscriptions, I do not have any billing profiles. I guarantee you won’t get a penny from me.

I already tried everything, so don’t send me any instructions. You perfectly know that they don’t work. Simply delete my account.

Accepted answers

Trudy P Claspill

Hello @[deleted]

Welcome to the Atlassian community.

Here we are a user community where we a mostly users of the Atlassian products offering advice to other users. We have no access to any of your account information and cannot delete your account for you.

We can try to help you figure out how to delete your account if you tell us what steps you have tried and what the results were.

All comments

Trudy P Claspill

Hello @[deleted]

Welcome to the Atlassian community.

We can try to help you figure out how to delete your account if you tell us what steps you have tried and what the results were.

unknown

Thank you for a quick response. I already followed all instructions and tried everything. Their instructions don’t work and they perfectly know that. I am sure they intentionally made account deletion impossible. I only get messages like “You can’t delete youself” or “Your account can’t be deleted”. See screenshots.

Trudy P Claspill

Disclaimer: I have not tried to wipe out all the apps in an Organization and then try to delete the Organization and my Atlassian Cloud account.

Did you very recently submit request(s) to cancel the subscription for your Jira (or JSM) app? It can take a while for Atlassian to process the requests and actually execute the final deletion of the app.

I wonder if the Goals and Projects subscriptions would then be removed automatically. I have not yet found anything specific about how to terminate those subscriptions.

When you go to https://admin.atlassian.com/billing, and select Subscriptions, do you see any subscriptions listed in the Inactive tab?

If you have Inactive subscriptions then the cancellation has not yet been fully processed, and I think you will not be able to delete your Organization and Account until then.

In the Atlassian Apps page if you hover over the ! next to Loom, what does it say?

unknown

Thank you. I never had a Jira subscription. The free trial subscription to Loom has expired (see screenshot). Hovering mouse over [!] mark shows “App offline. This Loom is currently unavailable” (another screenshot).

A_C_ Ivory

I am running into the SAME issue with the Atlassian account that was automatically created for me because of the Loom acquisition. I HATE that this account was automatically created on my behalf and now I can't delete it. I have gone through all of the same steps the person above mentioned, and tried to talk to the AI bot, which was garbage. I was told that because I am not a paying customer I can't contact a real person for support. Awful customer experience!!! Not only are the instructions convoluted and confusing to try to delete my account, I am told I have to wait 14 days to delete it for my 'safety'. This is garbage. This experience has convinced me that I never want to be an Atlassian customer.

tylerlares93

SAME! Same exact experience - has anyone found out how to delete their account????

fadykhalife

Another one having the same issue. I want nothing to do with Atlassian and their scum bags AI excuses for layoffs.

Luis Saona

I have the same problem, I did not create this account but can´t delete it. Can anybody please help me get in touch with the support team? I tried the AI and the website option to put in a ticket, but the page does not allow me to submit anything.

Trudy P Claspill

Hello @Luis Saona

Welcome to the Atlassian community.

To help us help you get in touch with Atlassian support please start a brand new Question in this forum using the +Ask a question button at the top of the Forums pages.

In your new Question please provide the details of the steps you are going through to try to delete your account and the results you are seeing, including error messages, if the following documentation does not enable you to solve your dilemma on your own.

Delete your Atlassian account

Trudy Allen

Having exact same problems .. used an atlassian link sent by a recruiter, to submit a video (part of the job application) ... now, two weeks later my "Loom subscription has been moved to a Starter plan".

I login to delete and deactivate whatever account has been created to find my account is an Organizational Account and I can't delete or deactivate it because "User is last billing admin of a transaction account that has one or more active entitlements."

Can't access anything or deselect anything and now left with a nasty taste in my mouth - not sure whether it's shady practice from Atlassian, Loom or the "Employer" who I'm going to be looking at next!!

Trudy P Claspill

Hello @Trudy Allen

You cannot delete your Atlassian Cloud Account until you eliminate all subscriptions associated with it.

Here are instructions for eliminating your Loom subscription and then deleting your account.

https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/

https://support.atlassian.com/loom/docs/delete-your-account/

Disclaimer: I have not actually used these instructions.

Trudy Allen

Hi Trudy - Thanks, I have removed/deleted my Loom account - I still can't delete my Atlassian account. I opened a ticket earlier and can only hope someone looks in to it and deals with it.

It seems I'm not alone in having this issue (this community section and Review sites like TrustPilot etc) and it's really not doing much for atlassian's reputation

Reggie Bhopani

Anyone know what to do, I have this exact same BS problem

Hailey Claye

ANYONE GET ANY HELP ON THIS???

WHY IS IT SO HARD TO DELETE MY OWN ACCOUNT?????

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

account-identity