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Accounts help

Maureen Esposito

I have changed my business email and information. When I try to delete my old account, it says I can not. It will not let me update the account. I am about to have to flag this as fraud on my Credit Card because it will not let me update anything. All I need is LOOM app to change. There is no support line. No email. This is insane.

Accepted answers

Kris Klima _K15t_

Hi @Maureen Esposito

Contact Atlassian Support at https://support.atlassian.com/contact/#/ - log in with the account you have access to. After you fill in the details and pass thru AI answers, you should see the option to create a ticket. On the bottom, there will be a link to start a live chat.

Alternatively, contact the billing support https://www.atlassian.com/company/contact/purchasing-licensing#/

From anectodal evidence, these account mishaps happen when users are transfered from the original Loom to an Atlassian account.

Shalini Pradhan

Hello @Maureen Esposito ,

Good day! Welcome to Atlassian Community

Can you share your cloud site URL for us to create a support ticket for you?

All comments

Kris Klima _K15t_

Hi @Maureen Esposito

Alternatively, contact the billing support https://www.atlassian.com/company/contact/purchasing-licensing#/

From anectodal evidence, these account mishaps happen when users are transfered from the original Loom to an Atlassian account.

Maureen Esposito

It wants a URL or SEN or some # to do this, which I don't have. I have attempted to put in an invoice #, but that is not working either.

Kris Klima _K15t_

@Maureen Esposito

I equested Atlassian Support to look into this.

Shalini Pradhan

Hello @Maureen Esposito ,

Good day! Welcome to Atlassian Community

Can you share your cloud site URL for us to create a support ticket for you?

Maureen Esposito

I do not have one that I know of. I was originally just a Loom subscriber. How do I find my cloud site URL?

Shalini Pradhan

Can you share your email address so that I can create a ticket?

Maureen Esposito

maureen@upannaway.com (Old Emai)

maureen@maureenesposito.com (New Email)

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