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Failed to connect MCP

DenPolyarush

I am using Atlassian MCP servers with Claude code. I installed mcp and then authenticated it. Everything is fine, authentication was successful.

But when I try to use it, for example to get issues from Jira, it returns an error.
What can be wrong?

atlassian - Get current user info (MCP)
⎿ Error: {"error":true,"message":"We are having trouble completing this action. Please try again shortly."}

⏺ atlassian - List accessible resources (MCP)
⎿ Error: Sibling tool call errored

⏺ Let me try with the plugin MCP server.

⏺ plugin:atlassian:atlassian - Get current user info (MCP)
⎿ Error: {"error":true,"message":"We are having trouble completing this action. Please try again shortly."}

⏺ plugin:atlassian:atlassian - List accessible resources (MCP)
⎿ Error: Sibling tool call errored

⏺ Both calls failed together. Let me try them individually.

⏺ plugin:atlassian:atlassian - List accessible resources (MCP)
⎿ Error: {"error":true,"message":"We are having trouble completing this action. Please try again shortly."}

⏺ atlassian - List accessible resources (MCP)
⎿ Error: {"error":true,"message":"We are having trouble completing this action. Please try again shortly."}

Accepted answers

DenPolyarush

Everything is working fine today. It seems to have been a problem on the Atlassian side. The problem is solved, thanks

All comments

yoanna_krasteva

I'm seeing the same issue on Node v25.5.0. The OAuth flow finishes fine, and both the MCP and tools load up, but I get a "We are having trouble completing this action" error whenever I actually try to use them. Already tried re-authenticating, but it didn't help

Tomáš Dvonč

I am facing the same issue right now:
{"time":"2026-02-16T15:32:18.040564+01:00","level":"INFO","msg":"oauth MCP debug: atlassianUserInfo result","tool":"jira","isError":true,"text":"{\"error\":true,\"message\":\"We are having trouble completing this action. Please try again shortly.\"}"}

But I tested MCP server directly via MCP Proxy (skipping my API completely) and the same outcome.. So it looks like there is an issue on Atlassian MCP server or maybe some permissions missing - token was created correctly but their MCP server is rejecting it.

Screenshot 2026-02-16 at 20.13.44.png

Tomáš Dvonč

Also maybe it can be related with this incident?

https://jira-software.status.atlassian.com/

Luis Valencia_b363kg

i'm faicing the same issue, it keeps stuck in

claude.ai Atlassian - Add comment (MCP)(cloudId: ......

Running...
✶ Schlepping… (4m 12s · ↓ 2.2k tokens · thinking)

Green Trees

I spent hours yesterday trying to debug and uninstall and reinstall and changing to npx command for mcp and removing auth and reauth a thousand times thinking it was my problem.

Since I can't find any issues online. Thankfully now I know I'm not crazy

DenPolyarush

Everything is working fine today. It seems to have been a problem on the Atlassian side. The problem is solved, thanks

Tomáš Dvonč

I still have the same issue - no change

Emanuel Sandu

I hit this too: OAuth completed and tools appeared loaded, but calls still failed because of stale local runtime/session state (not Node `v25.5.0` itself).

What helped was: kill all `mcp-remote` processes, clear the Rovo MCP auth cache (by deleting the cache dir), re-auth and start the mcp process again.

In my case I think it was related to some stale / de-synced sessions.

Tomáš Dvonč

Okay now it is working for me as well.. Confirming that issue resolved.

JIm McGowen_w1gv2k

Same here. Only way to fix it so far is to exit Claude and restart.

JIm McGowen_w1gv2k

For me it's just getting stuck. No error.

Aidin Azimi

Hi,

The issue still exists, I changed the IDE, changed the MCPconfig name to login again, and even tried with on a fresh VSCode again, still it is not working. it is almost a week since I get this error. Any update when it will get stable?

And you do not had any incident report on the https://rovo.status.atlassian.com/, it would be good to see if the MCP tool is reliable or not.

Thanks

Deepak Chikane

Hi tomas ,
I am also getting the same error " We are having trouble completing this action. Please try again shortly. "

My mcp tool is setup correctly ,tools are also rendered correctly but when I am querying "mcpTools.atlassianUserInfo" it is giving me this error from long time .

Can anyone help me for the same .

Deepak Chikane

I am also getting the same issue ,
I am also getting the same error " We are having trouble completing this action. Please try again shortly. "

My mcp tool is setup correctly ,tools are also rendered correctly but when I am querying "mcpTools.atlassianUserInfo" it is giving me this error from long time .

Can anyone help me for the same .

Dr Valeri Colon (Connect Centric)

Hey ya'll this looks like an intermittent Atlassian MCP reliability issue, not just a bad local setup. Multiple users reported the same “We are having trouble completing this action” error, and Atlassian has acknowledged MCP reliability problems for some users. If it persists, fully restart Claude/VS Code, kill lingering mcp-remote processes, clear the local MCP auth/session cache, then re-authenticate.

Justin_Collum

Seeing this issue still in May 2026. Getting

```
The Atlassian tools are still not available in this session. The MCP server for Atlassian isn't connected or has been disconnected. You'll need to manually update the Jira stories or
restart the session to reconnect the Atlassian MCP tools.
```

in Kiro. I've restarted Kiro twice now. The tools were working fine about 2 hours ago.