Deactivate account

Fatos Ciftci

I received a Trello invitation but never created an Atlassian account myself.
When I try to log in or create an account, I get the message that my account is deactivated.
The support page does not load for me.
Could you please manually reactivate my account? I had to make an account with another email, just so I can make a ticket. PLease send me an email for the details of mij account, because I do not like to share the mailadres on a public page

arbaev

Hi!
Unfortunately, nobody in the Community can reactivate accounts — only Atlassian Support or your organization admin can do that.

What you can do:

1. Ask the person who invited you to check their organization's user management at https://admin.atlassian.com → Users. They (or their org admin) can reactivate your account
from there. Guide: https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/ (same page covers reactivation).
2. Contact Atlassian Support directly — since the support page doesn't load for you, try this direct link: https://support.atlassian.com/contact/. You can also email them from
your affected email address.
3. As a workaround, the person who invited you can send a new invitation to your alternative email (the one you used to post here). That would let you access the Trello board
right away while you sort out the original account.

Hope you get it resolved!