Creator Lite migration inquiry

Hanna P

Hi! I hope someone can help me.

 

So we have a paid plan subscription with Loom. Since there will be migration to Atlassian all creator lite in paid subscription will be transitioning to creator (paid user). However, we don't want to pay for them since mostly they only received link to view video but wanted them to have access on the workspace.

So the solution I am seeing right now, is just deactivating those users so that we won't paid. But, if they need access on video will just change the settings to public views

Or we can just downgrade to starter plan. Technically we are only 5 and usually only one person done most of the recording. But, what are the cons if we downgrade it?

Appreciate your help!

Jorge Cammarota_rnitw6

Hello, how are you? Regarding your question, your concern is valid: if everyone becomes a "Creator"/"paid user" during the migration, the bill will increase.

There are two main solutions:

Deactivate users who only watch

This way you don't pay for them.

The downsides:

If the user recorded videos and you delete/permanently remove the account, the videos may be removed as well (in legacy workspaces this happens – check the migration FAQ).

Source: FAQ for Loom legacy customers purchasing new Atlassian Loom account | Loom | Atlassian Support

If you only "deactivate member" without deleting, the content typically remains, but the person loses access.

Keep few paid Creators (only those who record) and the rest as a free role

In many scenarios, the admin can:

leave 4–5 users as Creator/Admin (paid);

the rest as Creator Lite / Viewer (free), depending on whether they are in a legacy or Atlassian-managed environment.

This is typically done on the Plan & Billing / member management page.

Downsides:

In a 100% Atlassian-managed account, Creator Lite is not available on all plans (role details change), so you may not have the same "free Lites" model after migration. This point is important to clarify by looking at your account type.

If the goal is "no one besides 1–5 people records" and the rest only watch, it makes a lot of sense to minimize the number of paid Creators.

This would be a solution with greater control, but we would need to better understand the scenario regarding who creates videos and who only watches to manage it better.