nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

lost access to account though followed instrucitons but then missed final email

Mikayel Karapetyan

Hello Atlassian Representative,

I urgently need help recovering my Atlassian account which starts with . I logged in to prevent account loosing but then I missed an email stating that it is being closed. I just checked spam/junk folders and retrieved that notification. But it was late. I cannot access the support portal because I cannot log in.

site URL: mkarapet

Accepted answers

All comments

Marc -Devoteam-

Hi @Mikayel Karapetyan

I have requested Atlassian Support on this request it can take 2 working days for them to respond.

Mikayel Karapetyan

thank you so very much, Marc ! Fingers crossed

Shalini Pradhan

Hello @Mikayel Karapetyan ,

Good day! Could you please share your full cloud site URL?

Mikayel Karapetyan

https://mkarapet.atlassian.net/
Thank you very much for willingness to help.

Could you please provide me with a listing from the log files when I logged into my account?

I have had critically important material and knowledge base built throughout years.

Mikayel Karapetyan

I received a reply from Rudraksh Dash
Atlassian Cloud Support . I am bypassing the automated "by design" explanation as it does not address the critical nature of this situation.

The Confluence instance at mkarapet.atlassian.net contains years of proprietary data and critical documentation. I require immediate assistance in restoring access to this account.

If the site has already been deactivated due to the date passed, please initiate the site restoration process immediately or provide a temporary window for me to export my data.

Please escalate this ticket to a Senior Support Engineer or a Tier 2 Lead if you do not have the permissions to override the deactivation status. I look forward to a solution-oriented update.

Regards,

Mikayel Karapetyan

Shalini Pradhan

Looks like your cloud site is deleted because of inactivity. Can you share me your email address against which I can create a support ticket with the relevant team and check if the site can be reactivated?

Mikayel Karapetyan

karapetyan.mikayel@gmail.com

Thank you very much ! And I can subscribe for paid version right away - to have support on demand. Does this sound good ? Please ensure that everthign is doen for m accot recover. It is indeed paramount.

Thank you very much !

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

account-identity