Cancel my subscription to account I have no access

Valeriia Zagoruiko

Hi there,

I would like to request the cancellation of my subscription that is linked to an email address I no longer have access to.

Unfortunately, I cannot log in to my account or manage the subscription myself because the original email address is no longer active. I kindly ask for your assistance in canceling the subscription on my behalf.

Please, contact with me to find a solution to this problem
Thanks!
Best regards, 
Valeriia

Mirek

Hi @Valeriia Zagoruiko 

It would be hard everyone here to know which account and site problem you have. We are not all Atlassian Support that could get all the details about subscriptions.. 

I recommend contacting directly purchasing - licensing teams

https://www.atlassian.com/company/contact/purchasing-licensing

Log in is not required there. Based on your input support would verify your request, identity and I hope be able to help you.