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Trouble logging into my paid Loom account

unknown

My annual Loom subscription fee went through in December, but every time I log in it sends me to an older account that's only on the starter plan.

I'm using the same email the receipt was sent to but I have no idea how to find this profile now - the login and PW I've saved seems to be for the older account.

I also can't contact support because there is a gatekeeping question asking for my atlassian URL and I don't have one.

Feeling very frustrated. Can anyone please help?

Accepted answers

Philipp Sendek _catworkx_

Hi @[deleted],

sorry to hear you're having trouble with accessing your Loom account.
I have flagged this question for Atlassian's support so a Support Engineer will look into this and get in touch with you.

Greetings
Philipp

All comments

Philipp Sendek _catworkx_

Greetings
Philipp

unknown

Hi Phillipp, thanks so much for your reply. I was able to eventually locate the account by clicking through from a previous Loom I'd created on it.

I've now reset the PW and saved it where I'll be able to locate it - and deleted the old account.

So I should be all good now - thank you! 🙏

Philipp Sendek _catworkx_

Perfecto! Thanks for letting us know here and great you were able to sort it out yourself!