asking for a refund

Dr_ Natalia Tilton

Hi Loom Support Team,

I hope you’re doing well.

I recently noticed that my Loom subscription was automatically renewed, which I unfortunately didn’t realise at the time. I also noticed that I haven’t been using Loom during this renewed month.

I wanted to kindly ask whether it might be possible to issue a refund for August 2025 as a gesture of goodwill. I really appreciate Loom as a tool and would be happy to continue using it in the future—now knowing clearly how the renewal works.

Thank you very much for your time and understanding.

Best regards,
Natalia

Kris Klima _K15t_

Hello @Dr_ Natalia Tilton 

Reach out the Atlassian Billing Support team - https://www.atlassian.com/company/contact/purchasing-licensing#/

The very same thing happened to me on my private site and they sorted it out for me quickly.

This is a community support forum so we can't access your account, but people at the link I shared certainly can. Just ensure you're logged in with your Atlassian account - this will ensure that most of the details will be accessible immediately.