NEED a change of account email FAST before i lose access- confirmation email never comes

carina s

HI guys and gals, 
I can barely state how frustrated I am. 

I am about to lose access to the email account i used to sign up to loom. 
When I click on "change email" - Atlassian never sends the actual confirmation email to that new address. 

I have tried multiple times. 
I have looked through spam. 
I have copied the email address directly from my password manager - it is the right email. 

And according to this forum, others are experiencing the same issue! 
How can i get this FIXED FAST? 

 

Brittany Soinski

Hi there! 

Here's a workaround to get in touch with Atlassian support without needing a login. When it asks you for your email address, just use your current email where we get in touch with you: 

1. Visit our support page: https://www.atlassian.com/company/contact
2. In the link, select "Pricing, billing and licensing"
3. Continue without logging in
4. Enter your email
5. In "how can we help you" select "other"
6. Skip the URL etc
7. Add your concern in "Your Question" field. This should go to our queue, we can move it to Loom Support.