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How to switch Atlassian Organization admin email?

Ashley Walton

We no longer have access to the credentials that were associated to our Atlassian Organization's admin. We also no longer have access to the email to reset said credentials (thanks restructuring!)

How do I get support or help to re-assign the Organization admin so we can reestablish accesses properly?

I cannot access support directly because apparently our Organization is a free account, but I cannot access Organization as an Admin to upgrade billing. Around and around I go...

Accepted answers

Trudy P Claspill

Hello @Ashley Walton

Welcome to the Atlassian community.

You can reach out to the Licensing support team to get assistance with establishing a new Organization Admin. They will ask you for information to validate that you are a legitimate contact for the group that set up the subscriptions.

Complete the form here and submit it. You may need to click the "Need more help" option below the URL entry field to progress with the form.

https://www.atlassian.com/company/contact/purchasing-licensing#/

All comments

Trudy P Claspill

Hello @Ashley Walton

Welcome to the Atlassian community.

Complete the form here and submit it. You may need to click the "Need more help" option below the URL entry field to progress with the form.

https://www.atlassian.com/company/contact/purchasing-licensing#/

Ashley Walton

Thanks @Trudy P Claspill , I'll chase that down.

Emily Kellow

I am dealing with the same issue. I took these steps recreated the email and nothing has come through to help me figure this out.

https://support.atlassian.com/loom/docs/how-to-transfer-admins-when-an-admin-has-left-your-organization/

Trudy P Claspill

Hello @Emily Kellow

Welcome to the Atlassian community.

Since the original post has been marked as Solved I encourage you to start a new Question by clicking the +Ask a question button at the top of the Community pages.