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How to open my Trello account on the desktop

Sabine Witschas

Hello, I've been using Trello for some years.
and I never had problems to open my account both on mobile phone and on my desktop.
But today Trello via desktop app and via browser treats me like a new user...
creates a new account for me,
and does not show my existing boards.
What to do?
best regards Sabine

Accepted answers

Mirek

Hi @Sabine Witschas

It is strange that suddenly something change on both web and desktop..

What you mean exactly that "treats me like a new user... creates a new account for me"? It means that you can log in with your username and password but you simply do not see your boards that you accessed? Or that it does not recognize your account?

All comments

Mirek

Hi @Sabine Witschas

Blair at Atlassian

Hi @Sabine Witschas - it sounds like you might have two different Trello accounts under different email addresses. We recommend trying to log out, and log in with a different email address. You might try doing this from an incognito window using a supported browser.

We can try to help with more specific instructions to log into the account you're looking for, but we might need one of the board URLs associated with the account in question. If you have a board URL from your browser history or your email notifications, feel free to share the board URL and we can take a closer look.

Many thanks!

Sabine Witschas

Thank you, Mirek and Blair!

I followed your hint "starting Trello from an incognito window"
and succeeded.
THANKS!!!
I will see if this will be the future way :-/

Anyway, best regards
Sabine

this was my problem before:
starting Trello login with my email address (which hasn't changed) in Firefox
I get this reply:

Looks like it’s your first time on Trello.

Do you want to create a new Trello account using your Atlassian account with the email switschas@aol.com?

Blair at Atlassian

I'm glad you were able to log in, @Sabine Witschas

Happy Trelloing!

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