Loom inaccessible because the login email is differnt from Atlassian

Zhenia Vasiliev

Hi there,

I hope this finds you well. I found it really useful that Loom is now integrated with the rest of Atlassian products. However, I have difficulty logging in now, because my Atlassian account has login email different from the email I use for Loom. So now I cannot log into Loom using my Loom login email because it redirects me to Atlassian, but when logging into Atlassian, I get an error message telling me that I'm using a login email which is not associated with my Loom account.

Let me know what is the best way to work around this!

Best regards,
Zhenia

Brittany Soinski

Hi Zhenia,

Please open a ticket for support. You need to be logged in to open a ticket, but here's a workaround to do so without logging in:

1. Visit our support page: https://www.atlassian.com/company/contact
2. In the link, select "Pricing, billing and licensing"
3. Continue without logging in
4. Enter your email
5. In "how can we help you" select "other"
6. Skip the URL etc
7. Add your concern in "Your Question" field. This should go to our queue, we can move it to Loom Support.