iOS app receive push notifications for all alerts, critical sound for only high priority alerts

Emily Carpenter

On the iOS app I have it configured so I receive Critical Alerts for all Opsgenie alerts I receive. This works well for high priority alerts but is too noisy and disruptive for low pri alerts. How do I configure it so:

- High priority: app push notification + critical alert sound

- Low priority: app push notification + NO sound

In the notification rules on the web app I only see "Notify at Mobile App" and in the mobile app I do not see any settings for notifications based on priority. Thanks!

Mubeen Mohammed

Hello @Emily Carpenter 

Thank you for reaching out to the Atlassian Community support.

I understand the requirement for notifications based on the alert priority. However, this is currently not possible with the product design. We have an open feature request with our engineering team for this request, and OPSGENIE-1224 is the ticket ID for your reference. 

Thank you for your time and consideration.

Regards
Mubeen Mohammed
Cloud Support Engineer