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Downgrade Business to free plan - video links and duration

KG_pfidbh

if i downgrade a monthly business plan that i'm trialing, will any of my links sent via email get downgraded to the trial plan video duration length? for example, i'll be making much longer videos than what is allowed in the standard free trial plan (25 free videos, 5 minutes or less in duratiion). i'd like to upgrade to the business plan which apparently has unlimited videos, unlimited durations. if i decide i don't like loom, but make a great video and send to my friends/users, will that video (via link) that is longer than 5 minutes (made during my subscription on the business plan) still be available to view in it's entirety if i downgrade later to a free plan?

Accepted answers

Tomislav Tobijas

Hi @KG ,

If you downgrade from the Loom Business plan (to the Starter plan), the following will happen:

You will still have access to all videos created while on Business plan (incl. those longer than 5 mins)
Anyone with the link to those videos will still be able to view them, even if the video exceeds the free plan's 5-minute limit (links/URLs do not change)
After the downgrade, you won't be able to create new videos longer than 5 minutes and you'll be limited to storing 25 videos total. If you exceeded this limit, you'll need to delete videos to create new ones.
Also, editing features will also be restricted.

So, any video links you’ve already shared will remain fully accessible, regardless of their length, after you downgrade.

Official support article: Loom Business + AI trial FAQ

Hope this helps.

Btw, I'm going to move this question to the Loom app forum group.

Cheers,
Tobi

Taliah15

Don't worry, your long business plan videos are still fully accessible through links even if you decide to downgrade to free or trial. The 5-minute limit only applies to new recordings; older recordings are exempt. Share away with assurance! @KG If this works kindly let me know.

All comments

Tomislav Tobijas

Hi @KG ,

If you downgrade from the Loom Business plan (to the Starter plan), the following will happen:

You will still have access to all videos created while on Business plan (incl. those longer than 5 mins)
Anyone with the link to those videos will still be able to view them, even if the video exceeds the free plan's 5-minute limit (links/URLs do not change)
After the downgrade, you won't be able to create new videos longer than 5 minutes and you'll be limited to storing 25 videos total. If you exceeded this limit, you'll need to delete videos to create new ones.
Also, editing features will also be restricted.