Linking JSM on-call teams to compass components

Ken Young

Hi All

Is there a built in method (or API) to link JSM based Oncall "Teams" and schedules to a compass component in the basic level of Compass?  Are paying for Operations capabilities via JSM, so it seem like it would be unnecessary to upgrade compass and pay for those services twice.

Thx

Tomislav Tobijas

Hi @Ken Young ,

If you're already paying for JSM (and have Ops features there), you do not need to upgrade Compass or pay twice for operations capabilities.

Operations should be designed to have a single source of truth across both Compass and JSM, meaning:

• On-call teams and schedules are automatically synced between JSM and Compass. Any changes you make in JSM will reflect in Compass and vice versa.

• You do not need to buy licenses for both products for the same users - users only need a license for the product you choose as your primary operations platform.
• Operations features (including on-call schedules and teams) are shared...

So, there is no separate API or manual linking as synchronization is handled automatically by the platform.

You can read more about that here: Managing operations in Compass and Jira Service Management at the same time 

Btw, there are a couple of feature requests that might be relevant to the topic:

• JSDCLOUD-13931: Ability to pick Compass components fields within Jira Service Management project 
• JSDCLOUD-16879: Add the ability to synchronise JSM services with Compass 

Hope this helps.

Cheers,
Tobi