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Sentry connection issue

Oli_v1lbzf

I'm having trouble connecting Sentry cloud to our Compass account.

I followed the setup steps provided to install the app on Compass and set up the custom integration on the sentry side. This included adding the sentry project URL into the custom links section of the component.

I then attempted to send a test notification to Compass as well as to my email. I received the email, but never detected the event on Compass.

Is there any way to debug this or any common gotchas? Does the sentry project need to have exactly the same name as the component?

Thanks!

Accepted answers

Tomislav Tobijas

Hi @Oli ,

Is there any chance you could share how you've configured this integration (on the Compass side)?

I guess you could check how Create Alert Rules are set up within the integration you've established. If the incoming data does not meet any rule condition, no alert will be created 👀
This article could help: How alerts are created

There should be no requirement for the Sentry project name to exactly match the Compass component name for alerts to be processed.

You could also double-check your alert notification preferences to ensure you're up to receive new notification alerts.

Cheers,
Tobi

All comments

Tomislav Tobijas

Hi @Oli ,

Is there any chance you could share how you've configured this integration (on the Compass side)?

There should be no requirement for the Sentry project name to exactly match the Compass component name for alerts to be processed.

You could also double-check your alert notification preferences to ensure you're up to receive new notification alerts.

Cheers,
Tobi

Oli_v1lbzf

Hi Tobi, thanks for your response.

The issue is that Sentry doesn't show me anything at all or appear in the timeline, even when a test alert is sent as described in the documentation:

Screenshot 2025-11-24 at 13.09.10.png

Configuration:

Screenshot 2025-11-24 at 13.05.51.png Screenshot 2025-11-24 at 13.06.24.png

Sentry side config:

Screenshot 2025-11-24 at 13.11.09.png Screenshot 2025-11-24 at 13.12.29.png

Tomislav Tobijas

Thanks for sharing the additional info @Oli !

I'm not using Sentry myself, so I cannot say much, but from what I've gathered through official docs, that should pretty much be it.
The only additional information I've found is these troubleshooting steps. 👀

Official documentation also points to Atlassian Support as a support channel, as Atlassian develops this integration, so I guess you could reach out to them to see if they can help. Agents usually have additional access to internal resources that might assist in this case. 🤔

Cheers,
Tobi

Steffen Opel [Utoolity]

Hi @Oli, the connection issue you are experiencing might be related to this open bug:

Sentry Issue Count Metric On Compass does not get updated via Forge App (COMPASS-154)

Note that Keith's comment suggests a solution that worked for them:

We were dealing with this as well, but I believe we figured out the solution.

Go into Sentry and navigate to Settings > Integrations > Compass

Scroll down to the Webhooks section and ensure that you have checked (turned on) `issue` webhooks

Verify by resolving some issues, unresolving issues, etc. which should now result in update to count in Compass

Oli_v1lbzf

Hi @Steffen Opel _Utoolity_ , appreciate you reaching out and sharing some updates.

I've had a look at Keith's comment and have found that I already have that configured.

However, I've gone through the set up steps again and everything seems to work now! So ticket is resolved.

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