I can't log into Loom anymore

Question

Hi,

I've always logged into Loom with Google but now I get an incorrect login error message and I can't change my password as the email doesn't come through.

I've updated browser, reset cache etc. But I read you need to log in with the same email as Atlassian and mine aren't the same. Can you help at all?

Thanks!

Brittany Soinski · Answer

Here's a workaround to get in touch with Loom support if you're not able to open a ticket (which requires logging in):

Visit our support page: https://www.atlassian.com/company/contact

In the link, select "Pricing, billing and licensing"

Continue without logging in

Enter your email

In "how can we help you" select "other"

Skip the URL etc

Add your concern in "Your Question" field. This should go to our queue, we can move it to Loom Support.

Jack Brickey · Answer

Hi @Holly Partridge , I think Loom login merged with your Atlassian login. At least it did for me about one month back.