Rovo Agent capabilities with Atlassian Teams

Question

I'm using default Rovo chat to search some information about an Atlassian Team in our org, for example: list team members. It performs very well and be able to search. However, when I explore to use Rovo agent to apply to automation and share with other members to use, the Rovo agent can't return the information even I use exact same prompt with default Rovo Chat.

Does Rovo Agent and Rovo chat have different capabilities or how to enable Rovo Agent ability to search for Atlassian Team?

Dr Valeri Colon (Connect Centric) · Answer

@Dang Quang Yes—Rovo Chat and Rovo Agents don’t have identical data access. Rovo Chat uses built-in org search, including Atlassian Teams. Custom agents only see the data you expose through knowledge sources or skills, so they can’t fetch team members unless you add a Skill that calls the Teams API. Once that’s added, the agent can return the same info as Rovo Chat.

@Zohaib Granting “All organization knowledge” only controls which data sources the agent can search. It won’t fix missing results if the content isn’t indexed or the source isn’t supported. Double-check the agent’s Knowledge tab and make sure each source shows as “Active.” Atlassian’s doc is here: https://support.atlassian.com/rovo/docs/manage-knowledge-for-agents/

Zohaib_gg2s7f · Answer

Hi, I all granted the agent to all Organisation knowledge in the agent setting, but it's not successful.

If you have the link to that document reference the setting, it would be very helpful to me.

Jorge Cammarota_rnitw6 · Answer

Solution: Grant proper permissions and data sources to the Rovo Agent

1. **Open the Rovo Admin Center**

* Go to [https://rovo.atlassian.com/admin](https://rovo.atlassian.com/admin) (or access via Atlassian Rovo settings in your organization).

2. **Select your Rovo Agent**

* Choose the agent that you are using for automation or collaboration.

3. **Review data connections (Sources)**

* In the agent configuration, check the **Data Sources** or **Connected Apps** section.
* Make sure the agent is connected to the same Atlassian products as your standard Rovo Chat:

* Jira Software / Jira Service Management
* Confluence
* Atlassian Team Directory (organization directory)
* If not connected, click **Add Source** → select **Atlassian Team** or **Directory** and grant access.

4. **Review permission scopes**

* Ensure the agent has “organization-level” access, not just project-level.
* In some setups, you may need an Atlassian admin to approve these permissions.

5. **Sync and test**

* After saving, refresh your agent.
* Ask it the same query again (e.g., “List members of the Atlassian Team”).
* The agent should now be able to retrieve the data, just like the default Rovo Chat.