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Error upon creating/ updating jira issue

Marinela Boyadzhieva

I get this when creating a jira issue:

Create jira issue:

Message action error: [Code 400] convoai.rest.bad.request - Failed to invoke action. for actionKey: jira-issue-create-bulk

And upon updating jira issue status:

Message action error: [Code 400] convoai.rest.bad.request - Failed to invoke action. for actionKey: jira-issue-transition-bulk

What might be the reason for this and how we can solve it.

I also tried direct MCP invocation and the same operations are not possible due to following tools being disabled: getTransitionsForJiraIssue, createJiraIssue. 

It is not my permissions issue beacuse I am able to complete other operations like editJiraIssue<span> and </span>addCommentToJiraIssue

Is it a restriction on your end or I can solve it on my own?

Accepted answers

All comments

Anthony Morais

Hi @Marinela Boyadzhieva, welcome to the Atlassian Community!

You’re getting this error because your Rovo Agent doesn’t have the Jira skills needed for those actions yet.
To fix it, edit your agent configuration and add the missing skills.

Edit your agent, scroll down to Add skill, and add the following:
Create Jira issue
Transition work item

Then save and update your agent. After that, try your command again — the error [Code 400] convoai.rest.bad.request - Failed to invoke action should disappear.

This happens because Rovo Chat includes all Jira actions by default, while custom agents only have the ones you explicitly add.

Hope this helps!

Marinela Boyadzhieva

Thanks for the clarification! I am getting this error not with custom agents but in the general Rovo Chat. I have my jira project as a context and I am asking:
Create Jira issue of type 'Story' with the following description 'Test description' in project XXXXX.

I get a screen , click on Create Story but get this error message. Any clue what might be causing this?

Marinela Boyadzhieva

@Anthony Morais I also tried what you described and added Create Jira issue as a skill to a custom agent and I get the same error.

Anthony Morais

Hi @Marinela Boyadzhieva

I got it through Rovo chat with the following prompt:

Add the skill to create Epic issues in Jira to your capabilities.
Make sure you have permission to use the createJiraIssue action, specifically for the issue type "Epic".
After adding this skill, create the Epic directly without requiring any further confirmation or scheduling.

Creating in the space ANTHONY LAB with the following description 'Test description' and summary ROVO

Dr Valeri Colon (Connect Centric)

@Marinela Boyadzhieva @Pilar, Vagner Those 400s usually mean Rovo can’t see the full create/transition schema for that project. Even in Rovo Chat, if a required field isn’t on the project’s Create/Transition screen, the action fails and the MCP tools show as “disabled.” Check the project’s issue type config and make sure all required fields are on the screens. Once the schema is fully exposed, both create and transition work again.

Pilar, Vagner

Can you please show how to achieve this? step by step? Every documentation I went through didn't address the issue and doesn't seem to be a problem with fields. I've instructed Rovo to grab all the fields and keep failing.

Jack Nixon

This is STILL not working. All required fields are on the Create screen for the project, and Rovo still gives 400 errors and will not explain why.
This is extremely basic stuff, and Rovo can't do it!