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Platform changes for inactive app installations

Julia Daehne

From 1st November 2025, Atlassian will migrate Forge apps to a new app lifecycle platform. This migration introduces changes to how the platform handles apps with inactive licenses:

Unified uninstall flow:
- Unsubscribing and uninstalling an app will be combined into a single ‘uninstall’ action.
- When an admin selects ‘uninstall’, the app will remain active until the end of the current subscription or trial period, plus an additional 60 days, before it is permanently deleted. No further user action is required during this period.
Expedited uninstall:
- Admins can choose to expedite the uninstall process. This will immediately uninstall the app and forfeit any remaining subscription period.

FAQ

What processes will be in place to prevent this in the future?

Going forward, when an license lapses, apps will move through an suspend/delete cycle, providing time for customers to renew a license to maintain use.

What happens to app data?

When the app data is stored within Atlassian, it can be recovered for 30 days. After this period, the data will be deleted.

Comments

Usmankarim Usmankarim

Very nice work

Philip Feldmann - appanvil

When an admin selects ‘uninstall’, the app will remain active until the end of the current subscription or trial period, plus an additional 60 days, before it is permanently deleted. No further user action is required during this period.

This is a completely new and unexpected behavior for most admins. We've gotten tons of support tickets in the past where admins have been on the new platform and were wondering why the app still stuck around after unsubscribing and why they couldn't uninstall.

Usually, if someone decides to uninstall, they want to get rid of it RIGHT NOW, not in 6 months, at the end of their billing cycle. Please provide guidance for us a vendor on how to handle these cases.

Also, it's quite frequent that module registration partially does not work when installing an app. The quick fix is usually to reinstall the app, which seems to be no longer available due to this change. Again, please provide guidance on how to solve this issue when it comes up.

Thanks!

Bogdan Butnaru

Can you please consider adding a third option for “Reinstall”?

This should uninstall the app and then immediately re-install it with the same `installationId` it had before. It should not affect the license or delete any data.

There are many cases where re-installing an app is necessary to fix or even just to debug a stubborn problem. Many customers are also used to this type of operation, and are likely to try it of their own initiative at times. The data loss, even temporary, due to uninstalling a Forge app will make many victims.

Chris Cairns - Digital Rose

Hi, am I understanding correctly that going forward when an administrator presses "Uninstall" the app will not actually be uninstalled, and that instead the app will remain installed and active for 60 to 90 days? As mentioned previously this is the opposite of what every person expects when they "uninstall" an app (on their phone, computer or anywhere). "Unsubscribe" would be better, if still unclear.

What will the reported license state be of the app immediately after this "Uninstall in 2 months" action? Will it be "unlicensed" so that app can disable functionality? Or will it still have a valid license reported in the app context and used for conditional module display?

Is there a risk of customer gaming the system where they subscribe for 1 month, "uninstall" for 2 months, and then resubscribe for month 4 and repeat?

Thank you
Chris

Philip Feldmann - appanvil

@Chris Cairns - Digital Rose

From my understanding, it's not 60 to 90 days. That's only the case if you're on monthly billing. If you're on an annual billing cycle, you'll need to keep the installation until the very end of the billing cycle PLUS 60 days. Keep in mind that you can purchase for up to two years, so you might actually be stuck with an installation for years, not months.

Julia Daehne

@Philip Feldmann - appanvil @Chris Cairns - Digital Rose you don't have to wait until the end of billing period. The "expedite uninstall" option allows you to uninstall the app immediately

Philip Feldmann - appanvil

Thanks @Julia Daehne - I'm currently unable to find this option, could you provide more details or even a screenshot?

Thank you!

Philip

Julia Daehne

Hi @Philip Feldmann - appanvil this rollout has been delayed slightly and will be gradual so you may not see this yet. Thanks for bearing with us

Philip Feldmann - appanvil

@Julia Daehne It's been almost a year, when is the rollout happening?

Julia Daehne

@Philip Feldmann - appanvil this has been rolled out. You can also view https://developer.atlassian.com/changelog/#CHANGE-2876

Philip Feldmann - appanvil

@Julia Daehne Can you then please share how to find this option:

Admins can choose to expedite the uninstall process. This will immediately uninstall the app and forfeit any remaining subscription period.

This doesn't seem to be available anywhere.

Julia Daehne

@Philip Feldmann - appanvil when select 'uninstall' in Connected Apps for a paid app that is still in its subscription period you will get the choice between uninstall immediately (and forfeit remaining subscription time) or uninstall at the end of the subscription period. Here is a screenshot

Screenshot 2026-08-04 at 5.12.19 PM.png

Philip Feldmann - appanvil

HI @Julia Daehne

The uninstall button is not available - I've checked this with the same app on several sites. Clicking unsubscribe moves the app into a "pending uninstallation" state, but an immediate uninstallation doesn't seem to be available - the "Uninstall" button continues to be disabled.

Screenshot 2026-08-04 at 09.33.56.png

Julia Daehne

@Philip Feldmann - appanvil the change was introduced to Forge apps only. Could the app in question be a Connect app? If no please raise a ticket and we can look more deeply into it.

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