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SourceTree 3.4.26 crashing

Simon Thomé

I am using SourceTree 3.4.26 with system Git 2.51.1.windows.1 on Windows 11.

Sourctree is randomly crashing, I have tried uninstalling as well as deleting all the data in C:\Users\<user name>\AppData\Local\Atlassian then reinstalling, but the crash still persists

Accepted answers

Brant Schroeder

The issue should be resolved are you all still having issues?

All comments

Asder999

Same problem in my office today (4 people), with the same Sourcetree version. Our git version is 2.40.0.windows.1. We're on Windows 11 as well.

Ben

I'm also unable to use SourceTree 3.4.26 at the moment, due to it crashing a few seconds after starting.

Stacktrace from Application Event log:

Application: SourceTree.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at SourceTree.Analytics.Emau.EMauSubmissionService+<SubmitBatch>d__40.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
at System.Runtime.CompilerServices.TaskAwaiter`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetResult()
at SourceTree.Analytics.Emau.EMauSubmissionService+<Submit>d__39.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
at System.Runtime.CompilerServices.TaskAwaiter`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetResult()
at SourceTree.Analytics.Emau.EMauSubmissionService+<SubmissionTimer_Elapsed>d__37.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()

Simon Thomé

Running Sourcetree as administrator seems to have resolved it for now...

Tom Vanassche

We are having the same problem. Windows 11, SourceTree 3.4.23 to 3.4.26, with various GIT versions (2.49.x to 2.51.x). Also doesn't matter if we use an embedded GIT or system installed GIT, SourceTree randomly crashes with the error mentioned by Ben Knapp.

Running as admin does not help.

Jef Verstraelen

Also some messages in sourcetree.log file, related to Analytics API call - either 502 or 429 error. Adding setting to user.config to 'disable' analytics [https://community.atlassian.com/forums/Sourcetree-questions/Can-analytics-in-Sourcetree-Enterprise-be-disabled/qaq-p/917787] does seem to make it a bit more stable, but does not resolve it entirely.

ERROR [2025-10-24 12:52:34,493] [49] [SourceTree.Analytics.Emau.EMauSubmissionService] [Log] - POST MAU submission FAILED
Refit.ApiException: Response status code does not indicate success: 502 (Bad Gateway).
at Refit.RequestBuilderImplementation.<>c__DisplayClass15_0`2.<<BuildCancellableTaskFuncForMethod>b__0>d.MoveNext() in c:\temp\releaser\refit\Refit\RequestBuilderImplementation.cs:line 399
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1.ConfiguredTaskAwaiter.GetResult()
at Refit.Implementation.Generated.AtlassianAnalyticsServiceClientApiIBatch.<global::Atlassian-AnalyticsService-Client-Api-IBatch-Put>d__8.MoveNext()

ERROR [2025-10-24 12:52:39,465] [48] [SourceTree.Analytics.Emau.EMauSubmissionService] [Log] - POST MAU submission FAILED
Refit.ApiException: Response status code does not indicate success: 429 (Too Many Requests).
at Refit.RequestBuilderImplementation.<>c__DisplayClass15_0`2.<<BuildCancellableTaskFuncForMethod>b__0>d.MoveNext() in c:\temp\releaser\refit\Refit\RequestBuilderImplementation.cs:line 399
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1.ConfiguredTaskAwaiter.GetResult()
at Refit.Implementation.Generated.AtlassianAnalyticsServiceClientApiIBatch.<global::Atlassian-AnalyticsService-Client-Api-IBatch-Put>d__8.MoveNext()

Paco Bueno

Same here, crashes after automatic reload of file changes. v3.4.26 on Win11

Daniel Rose

I'm having the same issue, and created a bug: SRCTREEWIN-14623

Annelotte

✋🏻 same... I still managed to commit in between the crashes but this is not ok...

Annelotte

Thanks Daniel, I've voted on it / indicated it affects my team!

Also voted on the duplicate ticket https://jira.atlassian.com/browse/SRCTREEWIN-14622

Brant Schroeder

The issue should be resolved are you all still having issues?

Sascha Hofer

It works - but hopefully in a future version release the application itself will be made resilient against failed backend service issues....

Mamta Bankoti

Well, you are on SourceTree 3.4.26 using system Git 2.51.1.window.1 on Windows 11, and it randomly crashes even after a clean installation. Here below are the following steps that might help you:

Step 1: Check the SourceTree crash logs

Step 2: Switch to embedded Git.

Step 3: Disable hardware acceleration.

Step 4: Clean Windows Credential Manager entries.

Step 5: Clean registry remnants

Step 6: Try running SourceTree with compatibility mode.

Hope this will help you.

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